Remote Computer Support and Troubleshooting

Not every computer problem requires a house call. With our remote support service, a Nerds on Call technician connects securely to your computer over the internet and resolves the issue while you watch from your screen. It is the fastest way to get help—no waiting for an appointment, no scheduling around your day.

Remote support is available to anyone with an internet connection, whether you are in Zionsville, across Indiana, or anywhere in the country. All you need is a working internet connection and the ability to download a small, secure connection tool we provide.

What We Can Fix Remotely

Software errors, crashes, and freezing

Pop-up ads and browser hijackers

Email configuration and troubleshooting

Printer setup and driver installation

Windows and macOS updates and configuration

Slow performance diagnosis and optimization

Application installation and setup

Cloud storage and backup configuration

Password resets and account recovery assistance

Microsoft Office and Google Workspace troubleshooting

When to Choose Remote vs. On-Site

Remote support is ideal for software issues, configuration changes, and troubleshooting that does not require physical access to your hardware. If your computer needs a part replaced, a hardware upgrade, or will not turn on at all, our on-site service is the better option.

Not sure which you need? Call us and we will recommend the right approach. If we start a remote session and determine the issue requires an in-person visit, we will schedule one and apply your remote session fee toward the on-site service.

Service Area

Remote support is available nationwide. Our on-site services cover Zionsville, Carmel, Fishers, Noblesville, Westfield, Brownsburg, Avon, Plainfield, Greenwood, and the greater Indianapolis metro area.

How Remote Support Works

Call us at 317-598-9851 or email help@nerdsoncall.com to describe the issue. We walk you through downloading a small, secure remote access tool. Once connected, our technician can see your screen and control your mouse and keyboard to diagnose and fix the issue. You can watch everything we do in real time.

When the job is done, the connection closes and the tool can be removed from your computer. Your privacy and security are never compromised. The remote session is encrypted, and we never access your computer without your knowledge or permission.

Benefits of Remote Support

Fastest way to get help—often within minutes

No need to wait for a technician to drive to your location

Available from anywhere with an internet connection

Watch everything the technician does in real time

Secure, encrypted connection that ends when the job is done

Same experienced technicians as our on-site service